Effective Date: November 28, 2025

West Coast Detailing is committed to protecting the privacy of our customers. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online booking services.

1. Information We Collect

We only collect information necessary to fulfill your booking and provide our services:

• Personal Identification Data: Name, surname, telephone number, and email address (collected via the booking form).

• Vehicle Data: Vehicle make, model, year, and registration number (collected to assist with service duration and accurate pricing).

• Geographical Data: Your physical address for mobile service bookings.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and confirm your online booking request and preferred time slot.

• To communicate important service information, changes to your appointment, or service reminders.

• To process payments for services rendered.

• To calculate and confirm travel fees for mobile services.

3. Payment Processing and Security

3.1 Secure Payments (iKhoka): All online payment transactions are processed directly by our trusted third-party payment gateway, iKhoka. 3.2 Card Data: West Coast Detailing DOES NOT store your credit card details, CVV number, or any sensitive financial information. This data is encrypted and handled exclusively by iKhoka in compliance with relevant security standards. 3.3 Data Minimization: We only receive confirmation from iKhoka regarding the success or failure of a transaction.

4. Data Sharing and Disclosure

West Coast Detailing will not sell, rent, or lease your personal data to third parties. We will only share your information with:

• Payment Processors (iKhoka): To complete transactions.

• Legal Authorities: When required by law or to protect the rights, property, or safety of West Coast Detailing or our customers.

5. Data Security

We implement reasonable security measures, including physical, administrative, and technical safeguards, to protect your personal information from unauthorized access, use, or disclosure. However, no electronic transmission over the internet can be guaranteed to be 100% secure.

6. Your Rights

Under POPIA and other relevant laws, you have the right to access the personal information we hold about you and request that we correct or delete it. Please contact us via the details below to exercise these rights.

7. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at: Email: bradwin@wcdetailing.co.za Phone: 078 930 2328